Efficient management of production process based on know-how
With more than 20 years of experience in providing services in the field, plus full-spectrum service centres, we help to introduce new technology in society, narrowing the digital divide and providing the public with new services.
Operations : in five countries with more than thirty service centres.
Network of full-spectrum service centres : this enables us to guarantee quality and fulfilment of SLAs.
Key factors / Technologies
- Technological assets
- Human capital
- Communications network infrastructure engineering
- Operation and maintenance of communications networks
- Network consulting and auditing
- Process management
Massive roll-outs of ICT equipment in the educational, healthcare and justice sectors
- Help-desk services
- Site and contract management
Projects/ Case studies
Innovate technology services in processes - Perú
We applied our model of innovation, industry know-how and technology capacity to create a platform allowing efficient management of:
1800 tickets a day
Innovate services in the banking sector - Mexico
Innovative branch design.
Innovative security systems: iris scanning, smart laser perimeter control.
Own ticketing tool. Integrated with on-site services:
600 metropolitan CPAE cameras
1 single control centre
800 tickets a month. SLA management
Work audit service - Brazil
Development of assessment department:
200 people conducting assessments
6.500 projects a month assessed
15% new build 85% maintenance
Control system developed in-house:
- - Indicators generated on the basis of assessments
- - Two-way with VIVO
- - Smart system to allow constant improvement
Full-spectrum service centre
Incident management, provision, monitoring, updating and maintenance of networks as well as field engineering management.
Monitoring, supervision and control of work
Installation of equipment and networks both on customer’s site (central sites, control centres) and on end-user sites (homes)
Maintenance of telecommunications and control networks for different sectors: telecommunications, banking, energy and others.
Network roll-out and construction
Construction of core telecommunications networks: rings and terminal branches using fibre optics, including both internal and external systems and coaxial cabling
Access control systems
Supply, installation and maintenance of systems to prevent and restrict access
Project management office. Design, standardisation and optimisation of resources and processes
Analysis, design, redesign, optimisation and implementation of production processes (roles – tools – procedures) with the aim of increasing efficiency
Support services to manage and resolve incidents
Massive deployments of ICT equipment in the education, healthcare and justice sectors
Introduction of new technology and new digital services