Monitored Operation Management (ICS)
State-of-the-art technology to monitor, provide qualified technical support and analyse your operations in real time.
The ICS (Integrated Service Centre) is an operations centre that serves as a services platform which uses state-of-the-art technology to guarantee and improve the efficiency of our clients' systems and processes. It can monitor and provide an instant response for any events together with first-class qualified technical support for systems and infrastructures 24x7x365.
We are experts in implementing, managing and developing service platforms and we make use of available technology to resolve specific problems to the different market sectors. We strive to convert technology into a highly available service to meet any contingency or requirement so that our clients can improve competitiveness in the markets they operate in.
THAT WE PROVIDE SERVICES WITH
MANAGING ICS SINCE
ACTIVITIES AND TECHNOLOGIES DEVELOPED
Operation Control and Monitoring Services
Services to monitor system performance and to operate them adapted to all sector and company types: monitoring of industrial systems, energy consumption, telecommunications systems, hospital systems, etc.ç
24x7 Corrective and Preventive Maintenance Services
This is provided with our in-house staff whereby we can guarantee system availability both by means of scheduled checks and by taking emergency actions should any incidents occur.
We use a standards-based method whereby we can apply services such as local networks, WAN networks, data infrastructures, IoT sound systems, workstations, etc.
Support for technical and operational queries from our clients so that they can maximise the use of the maintained systems. Maintenance of active equipment with the backup systems updated and checked for any problems. Bespoke solutions according to our clients’ requests.
Detailed analysis designed to find areas where improvement can be made as well as optimisation recommendations.
Continuous Training Plans
These allows us to keep our in-house staff and our customers' staff trained in the technologies being used.
Based on the analyses from our platforms.
Discover our projects
Monitored operation management (ICS)
ISC services for 32 clients of Telefónica
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